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Dishtv stb not recognize VC

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Hi dears,
I am looking for help from you, My old Set Top Box broke down Now I am have inserted my old VC card in new Set Top Box.I am living in Kuwait.I sent email to customercare@dishtv.in with new Set Top Box Serial Number and VC Number, but they are useless asking us to take it to local dealer. Can anyone help ?

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